Returns and Refunds policy

Return & Refund Policy

At Barkvee, we are committed to creating products that provide comfort, support, and real everyday relief. We stand behind the quality of our products and recommend using them for a minimum of 14 days to allow your body to properly adjust and experience the intended benefits.

If you are not satisfied with your purchase, you may request a return after 14 days and within 60 days of your original purchase date.

To initiate a return, please contact us at hello@barkvee.com with your order number and purchase details.

⚠️ Return Conditions & Fees

To maintain fairness and product integrity:

  • Items must be returned in their original condition

  • Customers are responsible for all return shipping costs

  • Original shipping fees are non-refundable

  • A restocking/processing fee may apply

Barkvee does not provide prepaid return labels.

📦 Exchanges & Replacement Policy

If you wish to exchange your item (including size exchanges):

  • The product must be returned to our fulfillment center

  • Customers are responsible for all return shipping costs

  • A replacement item will be provided at a discounted replacement fee (covers part of the product and reshipping costs)

Please note:

  • Shipping fees are non-refundable

  • We do not provide prepaid return labels for exchanges

  • Replacement requests are subject to approval and product availability

This policy allows us to continue offering competitive pricing while still providing a fair solution for exchange requests.

We strongly recommend reviewing the size guide carefully before purchasing to avoid additional costs.

❌ Non-Eligible Returns

We do not accept returns or refunds for:

  • Incorrect size selection by the customer

  • Buyer’s remorse before completing the 14-day usage period

  • Minor discomfort during initial adjustment period

  • Used, worn, or improperly handled items

  • Orders with incorrect shipping details provided by the customer

⏳ Order Cancellation Policy

All changes or cancellations must be requested within 24 hours of placing your order.

After this time, your order may already be in processing and cannot be modified or cancelled.

If approved within 24 hours, refunds will be processed within 7 business days.

💸 60-Day Money-Back Guarantee

Our 60-day guarantee applies only to properly used products.

  • Customers must use the product for at least 14 days before requesting a return

  • Requests must be submitted within 60 days of delivery

  • Approval is required before any return is accepted

📦 Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 72 hours of delivery

  • Include clear photo/video evidence

If approved, we will provide a replacement at no cost

Note:

  • Packaging damage alone does not qualify

  • Damage from misuse or wear & tear is not covered

🚚 Shipping & Delivery

Barkvee is not responsible for delays caused by:

  • Couriers

  • Customs

  • Weather

  • External logistics issues

We are not liable for:

  • Lost or stolen packages

  • Delivery issues after shipment has left our facility

📍 Incorrect Shipping Address

Customers are responsible for entering accurate shipping details.

If an incorrect address is provided and not corrected within 24 hours:

  • No refunds or replacements will be issued

🔄 Policy Updates

Barkvee reserves the right to update this policy at any time.

By purchasing from Barkvee, you agree to all terms outlined above.